FAQs

The answers to all your frequently asked questions should be here. If they aren't, head over to my instagram page and drop me a message and I will respond as soon as possible.

 

Delivery

When will I receive my order?

3-5 working days for UK orders

7-10 working days for Ireland

International orders unavailable at present

 

What courier do you use?

We currently use Parcelforce. Finding a courier is something I am working on and when I have an idea of what my average postal orders will be, this will determine who is better suited. Parcelforce have no minimum order quantity, so I am sticking with them for now

 

Care Guide 

When my pampas arrives can I leave it in the box until I use it?

Yes it will be fine, it doesn't need sunlight like a plant. Or water like fresh flowers. All my flowers are dried or preserved and so leaving them in the box for a little longer will not harm them. Just don't squish them to avoid breaking any stems.

 

How do I fluff my pampas?

Apply heat using a hair dryer or direct sunlight

To be honest, once you get it in your warm house in a vase/ bucket and out of its packaging, it will fluff up naturally. If you were to display in a cool room it may close up again. 

You can take a hair dryer and run the heat up and down the plume.

 

Is there anything I need to do with my flowers before displaying them?

Do NOT get them wet. With your pampas grass I would take them outside every 6 months or so and give them a little shake to remove any dust collected over time, but aside from that, they are good to go. Some people spray them with hairspray to stop excess shedding. I have never done this, this is personal preference.